Delivery & Return

We all know actions speak louder than words. That’s why we pressure the quality of products, make sure they are designed to move through the world with you. And how about the commitment?! Not a single cliché word, introducing our “customer first” warranty - Order inspection before receiving.

Just remember that what concerns you, bothers us as well. Don’t forget to let us know how you are experiencing our products!

DELIVERY TIMES

Most of our order will be received within 2-5 business days of the order being placed. During promotions or high volume times this processing time may increase. Hence the exact timing of shipment all depends on how many orders are in line in front of yours.

Particularly, our warehouse locates in Luzon region hence the estimated shipping time will be:

Metro-Manila: 1-3 days
Luzon: 1-3 days
Visayas: 3-7 days
Mindanao: 3-7 days
Islands: 5-6 days

Reckless.ph are not held responsible for:

Mistakes made by Shipping Courier
Wrong addresses given by customers
Damage to orders by postal service
Stolen packages after delivery

If you have a specific question with respect to your shipment, please contact us at help@reckless.ph and provide your order number.

*Note: Our delivery times are estimated only and are not guaranteed. They will always be estimated in business days ( this does not include weekends/holidays ). Once the packages are sent to our shipping provider, arrival times are out of our control and in the hands of the shipping service

SHIPMENT DETAILS

Courier: J&T Express
Dispatch: Within day
Delivery time: 2-5 Days (excluding weekends and holidays).
Pricing: Depending on customer location, shipping fee will different such as

With the desire to provide our customers with the best shopping experience, we offer free shipping on all orders.

*Noted: Payment fee is required and charged by our courier and payment partner for COD shipping or PayPal checkout. Honestly, we are trying our best to support you a half of it

SAME DAY DELIVERY

We also provide express delivery services for areas located near our warehouse.
If you wish to use this service, please contact us via our official fanpage for prompt assistance.

ORDER CONFIRMATION

Items are shipped after processing ( within day ) using J&T Express. In addition to an order confirmation email, we will send you a shipping confirmation email. Expedited and tracking options are available for selection upon checkout.

RETURN

Your 100% satisfaction is important to us. We offer a 7-day Replacement Policy on our product. For support please follow the instructions below:

Timing: 7 days since the day item was received
For replacement, please contact us via Email help@reckless.ph with the subject ' Return ' with content is ' Your order number, Courier name, tracking code ' attach with the photos/video about the condition of defective/damaged products
Please help us to book the delivery to our warehouse:
G2, Riverside Street, (infront of Moon River Resort), Brgy. Tanzang Luma 6 Imus Cavite
Our staffs will reply you the email for confirmation infomation immediately.

*Don’t forget to tell us the reason for the return.

EXCHANGES

We accept exchanges within 7 business days of your notified delivery date. Exchanges are only accepted for unworn, non-damaged apparel. If the item we receive is damaged, we will not be able to process your exchange as requested. The customer is responsible for all shipping costs related to the exchange.

DEFECTS

We aim to get it right the first time which is why we inspect each product 3-4 times throughout our quality control process. If you feel you have received a defective product, please contact us at help@reckless.ph with your order # and a photo of the product in question to open up a conversation on how we can make this right.